Refuses to uninstall

[hojtsy]

Hi,
I tried BufferZone for Web Browsers 2.10.37. Configured to protect firefox only.
I did reboot as requested. The startup was extra slow, took 20 times more than usual. Taskbar was all broken, buttons were not shown for active applications. I tried rebooting again. Shutdown & reboot was extra slow again, taking 10 minutes. Taskbar came up resized to a single line of pixel. Notice that I did not even start firefox the protected application, and BZ was already causing trouble. I decided to remove BZ: clicked on the tray icon and choose Unload. It said: only Administrator can unload. Altough it did not tell, I suppose this means that BZ thinks that I am not the Administrator user. I definitely am the Administrator, in fact it is the only user on this system. I tried choosing uninstall from the BufferZone group in start menu. It failed to uninstall and told that I don't have installer service or something like that. (I checked services: Windows Installer service is set to Manual)
So I did a reboot (very slow again) to Safe mode and uninstalled successfully. All is back to normal.

It is pretty ugly that I needed Safe Mode for this.

AMD XP 1700+, A7V333-X, Windows XP Sp2, Comodo Firewall, Nod32 2.7

[pilotart]

It would be of paramont importance to assure that BufferZone was installed using full Administrator rights. Just being "the only user" would not automatically assure this, in fact for security reasons, it would be common to be on a user account with limited rights.

You may have other issues causing this obvious conflict with BZ, good that you knew to use Safe Mode as this did not load whatever software was causing your conflict.

Since you never got to run your Firefox within BZ, (a correct decision) there would have been nothing to 'Unload'.

I am not suggesting that you 'try-again', at least not until your conflict is resolved, but I can tell you that I must allow BufferZone epmapper service Full Permissions in Firewall, (C:\Program Files\BufferZone\BZRpcSs.exe) as well as (...\CLIENTGUI.EXE with access).

I have used BufferZone (single application for IE) versions 1.90 & 2.10-37 with only minor issues (detailed on this forum) that I was left to resolve on my own.

This is perfectly acceptable for a Free Application that may have an issue on a particular system.

I have beta-tested several builds of the soon-to-be released version 2.50 and have found it to work very well on my system.

I am a great believer in running several (non-conflicting) layers of security software (as opposed to a 'suite'), but due to the depth of hooks with Any Security Program,
you must be watchful (and expect) for conflicts to arise.

In addition to use of Safe Mode, you should keep a recent 'snap-shot' of Your System in order to recover from serious conflict.

As simple (and dumb) an action as attempting to access "Windows System Information" during a normal shutdown, may cause a "one-pixel" TaskBar on next boot.